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Kensington P/N: K64325 Expert Mouse® Wired.
Issue Statement: If you are experiencing your cursor not moving, or the trackball stops working, we recommend upgrading the firmware on your K64325 Expert Mouse® Wired Trackball as detailed below.
First, download the Firmware Upgrade Tool to your computer.
Locate the downloaded content (typically found within your “Downloads” folder), right-click it, and unzip the folder to your “Desktop” for easy access (shown below).
Connect your Expert Mouse® Trackball to a Windows computer running Windows 7, Windows 10, or Windows 11.
Open the folder labeled “Expert Mouse Wired V0116” from your desktop and double-click the application file labeled “KensingtonUpdate”
Once the Firmware Upgrade Tool is launched, left-click the button marked “Update”.
The upgrade process may take up to five minutes to complete. During this time please do not disconnect your Expert Mouse® from the computer.
When the firmware upgrade is complete, you will be notified as shown below.
Note: Should any additional issues arise, please do not hesitate to reach back out to our Technical Support team.
Click the Live Chat tab on the right