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How to Solve the DisplayLink Black Screen Issue on 11th Gen Intel CPUs

  • May 07, 2021

SD4100V Docking Station on desk

Summary:

It has come to our attention that customers with 11th Gen Intel (TigerLake) CPUs are experiencing black screen issues on external monitors when using DisplayLink software and Intel Graphics Driver version 27.20.100.9466.

Products Impacted:

While the issue is not limited to Kensington products using DisplayLink, the below products from Kensington are currently impacted.

  • SD4100v
  • SD4750P
  • SD4780P
  • SD4900P

Solution (Updated May 13th, 2021):

After working closely with DisplayLink (Synaptics) on the updated driver, and conducting extensive testing to ensure support on the above-mentioned Kensington products, we are happy to share that an updated driver (v10.1 M1) is now available. Please navigate to synaptics.com where you will find the latest driver from DisplayLink.

Please note that the driver will need to be manually installed until it is available via Windows Updates later this month.

Support:

Our Technical Support team would be happy to assist you.

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