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Your satisfaction is our goal.

Kensington aims high—from the quality and value of our products to the service and support we provide to our customers. Here’s everything you need to set up your new MD120U4 docking station.

How can we help?

Have a question about your MD120U4 docking station? Need guidance with setup? Want to chat with a Kensington docking solution specialist? Just scroll and select the resource you need.

Connect with a Kensington product specialist.

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Phone:
800-535-4242

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Technical Support:
Support page

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Live chat:
Click the Live Chat tab on the right

MD120U4, inside and out.

Installation Guide

 

Kensington takes pride in making our comprehensive installation guides easy to follow, with simple illustrations and step-by-step instructions. This guide will walk you through setup and help you get to know your new docking station.

FAQs

  • Q: Is this dock compatible with USB-C ports?
  • Q: Does this docking station support device charging (i.e., will it charge my laptop)?
  • Q: What operating systems does this dock support?
  • Q: Does this dock require software like DisplayLink?
  • Q: Will this dock be compatible with computers that have Thunderbolt 3 or Thunderbolt 4 ports?
  • Q: What if my device has a USB-C port but it doesn’t support DisplayPort Alt Mode?
  • Q: What if my device has a USB-C port but it doesn’t support Power Delivery (PD)?
  • Q: Does this dock support USB Power Delivery (PD)?
  • Q: How many monitors does the dock support and what is the maximum resolution supported?
  • Q: Does this dock come with an ethernet port?
  • Q: Does the dock support fast-charging for my phone? 
  • Q: What is the maximum speed on the USB ports?
  • Q: Will this dock work with Kensington’s DockWorks software?
Q: Is this dock compatible with USB-C ports? Chevron Icon

A: Yes, the dock works with computing devices that have at least one available USB-C port, such as laptops and 2-in-1’s.

Q: Does this docking station support device charging (i.e., will it charge my laptop)? Chevron Icon

A: Yes, the MD120U4 supports charging if your host device has USB-C ports that support Power Delivery. Please check the specs of your laptop or contact us if you need any help identifying if your USB-C port supports Power Delivery.

Q: What operating systems does this dock support? Chevron Icon

A: The MD120U4 supports Windows 10+, macOS 11+, iPadOS 13+*, and Samsung DeX.
*For iPad Air, the dock needs to be connected to the power adapter for full functionality.

Q: Does this dock require software like DisplayLink? Chevron Icon

A: No, the MD120U4 is plug and play so no software is required.

Q: Will this dock be compatible with computers that have Thunderbolt 3 or Thunderbolt 4 ports? Chevron Icon

A: Yes, the MD120U4 is compatible with a laptop that has a Thunderbolt 3 or a Thunderbolt 4 port. However, it will not deliver the maximum bandwidth of Thunderbolt technology (40Gbps) and cannot support daisy-chain feature. If your laptop supports USB4, this dock can support Dual 4K and up to 40Gbps speed for video (30Gbps) and data (10Gbps).

Q: What if my device has a USB-C port but it doesn’t support DisplayPort Alt Mode? Chevron Icon

A: If your USB-C port doesn’t support Alt Mode, then you won’t receive video output. If this is your scenario, one of our USB-A or Hybrid USB-A/USB-C docks would work better for you.

Q: What if my device has a USB-C port but it doesn’t support Power Delivery (PD)? Chevron Icon

A: If your device doesn’t support PD, the MD120U4 will work correctly with video and data (including audio and Ethernet) but will not be able to charge the laptop.

Q: Does this dock support USB Power Delivery (PD)? Chevron Icon

A: Yes, the MD120U4 supports up to 100W of power pass-through using the laptops power supply (80W or greater). An optional 100W power adapter is also available separately.

Q: How many monitors does the dock support and what is the maximum resolution supported? Chevron Icon

A: Dual Monitor: Up to 4K @ 120Hz*. Single monitor: Up to 8K @ 60Hz* on Windows and Single monitor only for MacBook up to 4K
@ 60Hz, and up to 2K @ 60Hz for iPads and Samsung DeX enabled devices (resolution may vary based on device).
*Requires host device to have DSC enabled

Q: Does this dock come with an ethernet port? Chevron Icon

A: Yes, the MD120U4 docking station has a 2.5Gbps Ethernet port. Please download the latest Realtek driver for the best 2.5Gbps Ethernet connection. Note: For Samsung DeX, the ethernet (2.5G) function will be enabled after Samsung’s ethernet driver update.

Q: Does the dock support fast-charging for my phone?  Chevron Icon

A: No

Q: What is the maximum speed on the USB ports? Chevron Icon

A: The maximum speed on the USB 3.2 Gen2 ports is 10Gbps.

Q: Will this dock work with Kensington’s DockWorks software? Chevron Icon

A: No. Please visit https://www.kensington.com/dockworks/ for a complete list of the docking stations that are compatible with DockWorks.

Have feedback?

At Kensington, we value your feedback and suggestions. If you’d like to share your input on our products and services, please fill out this form*.

*Please note that this is a read-only contact path, and that any support related inquiries should be submitted via the above contact paths.

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Pre-Sales Support: Contact Email

Post-Sales Support: US 1-800-535-4242 // Canada +1 905-364-2719

US Product Support // Canada Product Support

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