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Product Warranty Information

At Kensington, we hold our products to the highest standards and stand behind them with a variety of warranties. This is what has helped make us a leader in desktop and mobile device accessories, trusted by organisations around the world for more than 35 years as 'the professionals' choice'. To view the details of your warranty, use the search feature at the top right of this page to find your product. Or, if you know your warranty type, click on the appropriate section below.

  • One-Year Limited Warranty
  • Two-Year Limited Warranty
  • Three-Year Limited Warranty
  • Five-Year Limited Warranty
  • Ten-Year Limited Warranty
  • Limited Lifetime Warranty
One-Year Limited Warranty Chevron Icon

This warranty applies in place of the One-Year Limited Warranty.

Thank you for your recent purchase. It is our aim to ensure that our products perform to the specifications stated. In the unlikely event that you find your item to be defective, Kensington, a division of ACCO Australia offers you the below warranty:

Warranty

Kensington product comes with a 1 year warranty against defects in workmanship from the date of purchase. If your product is found to be defective within the warranty period, under normal use and care, Kensington will at its own discretion either repair or replace the unit free of charge. This warranty is in addition to your rights and remedies under the Australian Consumer Law and other laws. Our goods come with

guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as your proof of purchase and as proof of date on which the purchase was made.

Extent of Warranty

This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced.

Normal Wear and Tear

This warranty does not cover normal wear and tear to the products or parts.

Exclusions

This warranty does not cover:

  • Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by Kensington, a division of ACCO Australia.
  • Any product that has not been installed, operated or maintained in accordance with the instruction manual provided with the product.
  • Any damage caused by improper power input or improper cable connection.

How to Make a Claim

To make a claim under this warranty, contact the Kensington Consumer Care Team with your proof of original purchase handy: Ph; 1300 881 931

W; Visit www.kensington.com and click on the consumer care link

The consumer care team member will advise whether your product should be repaired, replaced or returned and advise the next step for you to take. You can also send a claim under this warranty to the customer care team at the address below. If the product is validated as still under warranty and deemed faulty, Kensington, a division of ACCO Australia will bear costs involved with the warranty process. To claim expenses incurred in making a claim under this warranty, contact our Customer Service Team on the details below.

ACCO Brands Australia- Kensington

2 Coronation Avenue Kings Park

NSW 2148

Ph; 02 9695 2500

E; sales.au@acco.com F; 02 9700 0189

Two-Year Limited Warranty Chevron Icon

This warranty applies in place of the Two-Year Limited Warranty.

Thank you for your recent purchase. It is our aim to ensure that our products perform to the specifications stated. In the unlikely event that you find your item to be defective, Kensington, a division of ACCO Australia offers you the below warranty:

Warranty

Kensington product comes with a 2 year warranty against defects in workmanship from the date of purchase. If your product is found to be defective within the warranty period, under normal use and care, Kensington will at its own discretion either repair or replace the unit free of charge. This warranty is in addition to your rights and remedies under the Australian Consumer Law and other laws. Our goods come with

guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as your proof of purchase and as proof of date on which the purchase was made.

Extent of Warranty

This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced.

Normal Wear and Tear

This warranty does not cover normal wear and tear to the products or parts.

Exclusions

This warranty does not cover:

  • Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by Kensington, a division of ACCO Australia.
  • Any product that has not been installed, operated or maintained in accordance with the instruction manual provided with the product.
  • Any damage caused by improper power input or improper cable connection.

How to Make a Claim

To make a claim under this warranty, contact the Kensington Consumer Care Team with your proof of original purchase handy: Ph; 1300 881 931

W; Visit www.kensington.com and click on the consumer care link

The consumer care team member will advise whether your product should be repaired, replaced or returned and advise the next step for you to take. You can also send a claim under this warranty to the customer care team at the address below. If the product is validated as still under warranty and deemed faulty, Kensington, a division of ACCO Australia will bear costs involved with the warranty process. To claim expenses incurred in making a claim under this warranty, contact our Customer Service Team on the details below.

ACCO Brands Australia- Kensington

2 Coronation Avenue Kings Park

NSW 2148

Ph; 02 9695 2500

E; sales.au@acco.com F; 02 9700 0189

Three-Year Limited Warranty Chevron Icon

 This warranty applies in place of the Three-Year Limited Warranty.

Thank you for your recent purchase. It is our aim to ensure that our products perform to the specifications stated. In the unlikely event that you find your item to be defective, Kensington, a division of ACCO Australia offers you the below warranty:

Warranty

Kensington product comes with a 3 year warranty against defects in workmanship from the date of purchase. If your product is found to be defective within the warranty period, under normal use and care, Kensington will at its own discretion either repair or replace the unit free of charge. This warranty is in addition to your rights and remedies under the Australian Consumer Law and other laws. Our goods come with

guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as your proof of purchase and as proof of date on which the purchase was made.

Extent of Warranty

This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced.

Normal Wear and Tear

This warranty does not cover normal wear and tear to the products or parts.

Exclusions

This warranty does not cover:

  • Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by Kensington, a division of ACCO Australia.
  • Any product that has not been installed, operated or maintained in accordance with the instruction manual provided with the product.
  • Any damage caused by improper power input or improper cable connection.

How to Make a Claim

To make a claim under this warranty, contact the Kensington Consumer Care Team with your proof of original purchase handy: Ph; 1300 881 931

W; Visit www.kensington.com and click on the consumer care link

The consumer care team member will advise whether your product should be repaired, replaced or returned and advise the next step for you to take. You can also send a claim under this warranty to the customer care team at the address below. If the product is validated as still under warranty and deemed faulty, Kensington, a division of ACCO Australia will bear costs involved with the warranty process. To claim expenses incurred in making a claim under this warranty, contact our Customer Service Team on the details below.

ACCO Brands Australia- Kensington

2 Coronation Avenue Kings Park

NSW 2148

Ph; 02 9695 2500

E; sales.au@acco.com F; 02 9700 0189

Five-Year Limited Warranty Chevron Icon

This warranty applies in place of the Five-Year Limited Warranty.

Thank you for your recent purchase. It is our aim to ensure that our products perform to the specifications stated. In the unlikely event that you find your item to be defective, Kensington, a division of ACCO Australia offers you the below warranty:

Warranty

Kensington product comes with a 5 year warranty against defects in workmanship from the date of purchase. If your product is found to be defective within the warranty period, under normal use and care, Kensington will at its own discretion either repair or replace the unit free of charge. This warranty is in addition to your rights and remedies under the Australian Consumer Law and other laws. Our goods come with

guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as your proof of purchase and as proof of date on which the purchase was made.

Extent of Warranty

This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced.

Normal Wear and Tear

This warranty does not cover normal wear and tear to the products or parts.

Exclusions

This warranty does not cover:

  • Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by Kensington, a division of ACCO Australia.
  • Any product that has not been installed, operated or maintained in accordance with the instruction manual provided with the product.
  • Any damage caused by improper power input or improper cable connection.

How to Make a Claim

To make a claim under this warranty, contact the Kensington Consumer Care Team with your proof of original purchase handy: Ph; 1300 881 931

W; Visit www.kensington.com and click on the consumer care link

The consumer care team member will advise whether your product should be repaired, replaced or returned and advise the next step for you to take. You can also send a claim under this warranty to the customer care team at the address below. If the product is validated as still under warranty and deemed faulty, Kensington, a division of ACCO Australia will bear costs involved with the warranty process. To claim expenses incurred in making a claim under this warranty, contact our Customer Service Team on the details below.

ACCO Brands Australia- Kensington

2 Coronation Avenue Kings Park

NSW 2148

Ph; 02 9695 2500

E; sales.au@acco.com F; 02 9700 0189

Ten-Year Limited Warranty Chevron Icon
This warranty applies in place of the Ten-Year Limited Warranty.

Thank you for your recent purchase. It is our aim to ensure that our products perform to the specifications stated. In the unlikely event that you find your item to be defective, Kensington, a division of ACCO Australia offers you the below warranty:

Warranty

Kensington product comes with a 10-year warranty against defects in workmanship from the date of purchase. If your product is found to be defective within the warranty period, under normal use and care, Kensington will at its own discretion either repair or replace the unit free

of charge. This warranty is in addition to your rights and remedies under the Australian Consumer Law and other laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as your proof of purchase and as proof of date on which the purchase was made.

Extent of Warranty

This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced.

Normal Wear and Tear

This warranty does not cover normal wear and tear to the products or parts.

Exclusions

This warranty does not cover:

  • Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by Kensington, a division of ACCO Australia.
  • Any product that has not been installed, operated or maintained in accordance with the instruction manual provided with the product.
  • Any damage caused by improper power input or improper cable connection.

How to Make a Claim

To make a claim under this warranty, contact the Kensington Consumer Care Team with your proof of original purchase handy: Phone: 1300 881 931

Web: www.kensington.com and click on the Consumer Care link

The Consumer Care Team member will advise whether your product should be repaired, replaced or returned and advise the next step for you to take. You can also send a claim under this warranty to the Consumer Care Team at the address below. If the product is validated as still under warranty and deemed faulty, Kensington, a division of ACCO Australia will bear costs involved with the warranty process. To claim expenses incurred in making a claim under this warranty, contact our Consumer Care Team on the details below.

ACCO Brands Australia- Kensington

2 Coronation Avenue Kings Park

NSW 2148

Australia

Phone: 02 9695 2500

Email: sales.au@acco.com Fax: 02 9700 0189

Limited Lifetime Warranty Chevron Icon

This warranty applies in place of the Limited Lifetime Warranty.

Thank you for your recent purchase. It is our aim to ensure that our products perform to the specifications stated. In the unlikely event that you find your item to be defective, Kensington, a division of ACCO Australia offers you the below warranty:

Warranty

Kensington product comes with a 5 year warranty against defects in workmanship from the date of purchase.

If your product is found to be defective within the warranty period, under normal use and care, Kensington will at its own discretion either repair or replace the unit free of charge. This warranty is in addition to your rights and remedies under the Australian Consumer Law and other laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as your proof of purchase and as proof of date on which the purchase was made.

Extent of Warranty

This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced.

Normal Wear and Tear

This warranty does not cover normal wear and tear to the products or parts.

Exclusions

This warranty does not cover:

  • Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by Kensington, a division of ACCO Australia.
  • Any product that has not been installed, operated or maintained in accordance with the instruction manual provided with the product.
  • Any damage caused by improper power input or improper cable connection.

How to Make a Claim

To make a claim under this warranty, contact the Kensington Consumer Care Team with your proof of original purchase handy: Ph; 1300 881 931

W; Visit www.kensington.com and click on the consumer care link

The consumer care team member will advise whether your product should be repaired, replaced or returned and advise the next step for you to take. You can also send a claim under this warranty to the customer care team at the address below. If the product is validated as still under warranty and deemed faulty, Kensington, a division of ACCO Australia will bear costs involved with the warranty process. To claim expenses incurred in making a claim under this warranty, contact our Customer Service Team on the details below.

ACCO Brands Australia- Kensington

2 Coronation Avenue Kings Park

NSW 2148

Ph; 02 9695 2500

E; sales.au@acco.com

F;       02 9700 0189

  • Contact Us
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Pre-Sales Support: Sales@Kensington.com 

Post-Sales Support: +64 0800 539 262

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