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Your satisfaction is our goal.

Kensington aims high — from the quality and value of our products to the service and support we provide our customers. Here’s everything you need to set up your new SD4850P docking station.

How can we help?

Have a question about your SD4850P docking station? Need guidance with setup? Want to chat with a Kensington docking solution specialist? Just scroll and select the resource you need.

Connect with a Kensington product specialist.

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Phone:
+44 (02)203 364 5390

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Technical support:
Support page

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Live chat:
Click the Live Chat tab on the right

The SD4850P, inside and out.

 

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Need guidance with setup?

Kensington takes pride in making our comprehensive installation guides easy to follow with simple illustrations and step-by-step instructions. This guide will walk you through setup and help you get to know your new docking station.

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FAQs

  • Q: Is this dock compatible with USB-C ports? 
  • Q: Does this docking station support device charging (i.e. will it charge my laptop)? 
  • Q: What operating systems does this dock support? 
  • Q: Does this dock require software like DisplayLink? 
  • Q: Will this dock be compatible with computers that have a Thunderbolt 3 port? 
  • Q: What if my device has a USB-C port but it doesn’t support DisplayPort Alt Mode? 
  • Q: What if my device has a USB-C port but it doesn’t support Power Delivery (PD)? 
  • Q: Does this dock support USB Power Delivery (PD)? 
  • Q: How many monitors does the dock support and what is the maximum resolution supported? 
  • Q: Does the dock support fast-charging for my phone? 
  • Q: What is the maximum speed on the USB ports? 
  • Q: What does the switch under the dock do? 
Q: Is this dock compatible with USB-C ports?  Chevron Icon

A: Yes, the dock works with computing devices (ex: laptops, 2-in-1’s, etc.) that have at least one available USB-C port.

Q: Does this docking station support device charging (i.e. will it charge my laptop)?  Chevron Icon

A: For USB-C that support Power Delivery, yes.  Please check the specs of your laptop or contact us and we can help you identify if your USB-C port supports Power Delivery.  

Q: What operating systems does this dock support?  Chevron Icon

A: Windows 7 or above

Q: Does this dock require software like DisplayLink?  Chevron Icon

A: No, this dock is plug and play, no software is required.  

Q: Will this dock be compatible with computers that have a Thunderbolt 3 port?  Chevron Icon

A: Yes, the dock is compatible with a laptop that has a Thunderbolt 3 port, however, it will not deliver the maximum bandwidth of Thunderbolt 3 (40Gbps), but rather deliver what the dock supports (5Gbps or 10Gbps, depending on docking station). 

Q: What if my device has a USB-C port but it doesn’t support DisplayPort Alt Mode?  Chevron Icon

A: Unfortunately, if your USB-C port doesn’t support Alt Mode, then you won’t receive video output. If this is the case, one of our USB-A or Hybrid USB-A/USB-C docks would work better for you.  

Q: What if my device has a USB-C port but it doesn’t support Power Delivery (PD)?  Chevron Icon

A: The dock will work correctly with video and data (including audio and Ethernet), but the dock would not be able to supply charging to the target laptop. 

Q: Does this dock support USB Power Delivery (PD)?  Chevron Icon

A: Yes, supports PD 3.0 (100W of laptop charging)

Q: How many monitors does the dock support and what is the maximum resolution supported?  Chevron Icon

A: Minimum Resolution (DP1.2/HBR2): Single 4K @ 30Hz Dual 1080p @ 60Hz Triple 1600x900 @ 60Hz // Maximum Resolution (DP1.4/HBR3): Single 4K @ 60Hz Dual 4K @ 60Hz Triple 4K @ 60Hz

Q: Does the dock support fast-charging for my phone?  Chevron Icon

A: Yes, the front USB Type-A port supports 5V/2.4A and the front USB-C port supports 5V/3A

Q: What is the maximum speed on the USB ports?  Chevron Icon

A: USB 3.1 Gen2 (10Gbps)

Q: What does the switch under the dock do?  Chevron Icon

A: This gives the user the option to customize their dock settings for their potential needs; prioritizing Resolution Outputs over USB/Ethernet/SD Card Reader speeds. Please see the manual or contact us for more information.

Have feedback?

At Kensington, we value your feedback and suggestions. If you'd like to share your input on our products and services, please contact us at care@kensington.com*.

*Please note that this is a read-only contact path, and that any support related inquires should be submitted via the above contact paths.

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