If we had to guess, you're here because you have a question about your SD5300T dock. If that's the case, then we have multiple ways for you to find answers and contact us — from a helpful walkthrough video, to a product diagram and installation guide, to live chat.
Talk with a human: 800-535-4242
Technical Support: Support page
Live chat with a human: Click the Live Chat thingy on the right
And if you're here because you absolutely love your new SD5300T and you want to let everyone know, you can do that too further down the page.
A: No, the SD5300T is a Thunderbolt 3 docking station and will only work with Thunderbolt 3 laptops. Please check our device compatibility list or your laptop system requirements before purchasing.
A: No, we recommend you use the Thunderbolt 3 cable that came with our docking station due to inconsistencies with other USB-C cables.
A: 2 external monitors. One connected via the HDMI 2.0 port and the other via the USB-C Thunderbolt port.
A: Yes, we provide you with a USB-C to HDMI 2.0 adapter so you can create a dual HDMI set-up if desired.
A: If you want single 5k or dual 4k resolutions, we recommend you use a HDMI 2.0 cable.
A: Yes, the dock can provide up to 60W of power to charge the host. In order to charge, the system must be connected to the Thunderbolt 3 port on the back of the dock labeled with the 'Computer' icon.
A: Yes, but at a slightly slower rate compared to the 87W power adapter.
A: With macOS and Windows 10 and 8.1, the operating system will download and install the necessary drivers automatically. Please be sure your Intel Thunderbolt software is installed. Check for more details by going to the Thunderbolt update page.
A: The docking station does not currently support Linux.
A: If you ever need to charge a phone or tablet, please be sure you connect your device to the USB port on the front of the dock, labeled with the 'Battery' icon.
A: Yes, the SD5300T comes with 2 lock slots (Kensington Standard Slot and a Nano Slot) but the lock itself is not included. The following lock is compatible with this docking station.
A: Yes, the SD5300T comes with VESA mount holes but does not comes with a VESA mount. The following VESA mount is compatible with this docking station.
A: The SD5300T supports a single monitor up to (5K) 5120 x 2880 @ 60Hz or dual monitors (extended desktop) up to (4K) 4096 x 2160 @ 60Hz.
A: The SD5300T utilizes a SD 3.0 UHS-I card reader with speeds up to 104MB/s.
At Kensington, we value your feedback and suggestions. If you'd like to share your input on our products and services, please fill out this form*.
*Please note that this is a read-only contact path, and that any support related inquires should be submitted via the above contact paths.
