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Your satisfaction is our goal.

Kensington aims high — from the quality and value of our products to the service and support we provide our customers. Here’s everything you need to set up your new SD5600T docking station.

How can we help?

Have a question about your SD5600T docking station? Need guidance with setup? Want to chat with a Kensington docking solution specialist? Just scroll and select the resource you need.

Connect with a Kensington product specialist.

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Phone:
1300 881 931

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Technical support:
Support Page

The SD5600T, inside and out.

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FAQs

  • Q: Do all Thunderbolt 3 desktop docking stations support USB-C laptops as well? 
  • Q: Can my M1/M2 Base Chipset MacBook supports dual displays ?
  • Q: Is this dock compatible with laptops that can only connect via a USB-A port? 
  • Q: Does this dock require driver installation? 
  • Q: Does this dock support USB Power Delivery (PD)? 
  • Q: What if my device has a USB-C port but it doesn’t support Power Delivery (PD)? 
  • Q: How many monitors does the dock support and what are the max resolution supported? 
  • Q: My computer supports dual-monitor extended mode, but there is no display on the 2nd monitor. 
  • Q: Does the dock support fast-charging for my phone? 
  • Q: Can I use other USB-C or Thunderbolt 3 cables (not from the original box) on this dock? 
  • Q: My Mac system included an 87W power adapter, will this dock still charge my system? 
  • Q: Will this dock work with Kensington’s DockWorks software? 
  • Q: Is there a way to mount the dock behind my monitor? 
  • Q: What Ethernet speed does this dock support?
Q: Do all Thunderbolt 3 desktop docking stations support USB-C laptops as well?  Chevron Icon

A: No, in order for a Thunderbolt 3 desktop docking station to be compatible with USB-C laptops, the docking station (like our SD5500T or SD5600T) must use the Intel Titan Ridge chipset. 

Q: Can my M1/M2 Base Chipset MacBook supports dual displays ? Chevron Icon

A: No, M1/M2 Base Chipset supports only a single external display. (Only M1/M2 Pro, M1/M2 Max, and M1 Ultra Chipset supports dual displays).

Q: Is this dock compatible with laptops that can only connect via a USB-A port?  Chevron Icon

A: No  

Q: Does this dock require driver installation?  Chevron Icon

A: With macOS and Windows 10 and 8.1, the operating system will download and install the necessary drivers automatically. Please be sure your Intel Thunderbolt software is installed. For more details see https://thunderbolttechnology.net/updates

Q: Does this dock support USB Power Delivery (PD)?  Chevron Icon

A: Supports USB-C PD 3.0 (100W of laptop charging)

Q: What if my device has a USB-C port but it doesn’t support Power Delivery (PD)?  Chevron Icon

A: Unfortunately, charging will not be supported then. However, data and video functionality will still be supported.  

Q: How many monitors does the dock support and what are the max resolution supported?  Chevron Icon

A: Thunderbolt 3 -Single or Dual Monitors: 4K (3840 x 2160 @ 60Hz) // USB-C Alt Mode HBR3 -Single Monitor: 4K @ 60Hz or Dual Monitors: 1440p @ 60Hz // USB-C Alt Mode HBR2 -Single Monitor: 4K @ 30Hz or Dual Monitors: 1080p @ 60Hz

Q: My computer supports dual-monitor extended mode, but there is no display on the 2nd monitor.  Chevron Icon

A: Sometimes the 2nd monitor will not automatically be displayed. You may have to use the Intel, Nvidia, or other compatible graphics card settings application to ‘unhide’ the second monitor.

Q: Does the dock support fast-charging for my phone?  Chevron Icon

A: Yes, the front USB Type-A and Type-C ports supports 5V/1.5A

Q: Can I use other USB-C or Thunderbolt 3 cables (not from the original box) on this dock?  Chevron Icon

A: No, we can only guarantee the Kensington cables shipping with the dock would work.  USB cables can vary greatly between different manufacturers.  We recommend users to contact Kensington for replacement if needed. 

Q: My Mac system included an 87W power adapter, will this dock still charge my system?  Chevron Icon

A: This dock supports up to 100W of charging, making it a great solution for the latest MacBooks

Q: Will this dock work with Kensington’s DockWorks software?  Chevron Icon

A: Yes, however, please visit https://www.kensington.com/dockworks/ for a complete list of the docking stations that are compatible with DockWorks.  

Q: Is there a way to mount the dock behind my monitor?  Chevron Icon

A: Yes, (with the exception of LD5400T, Lock and Dock series) our docks have VESA mount holes, but the VESA mount is not included. The following VESA mount is compatible with this docking station (K33959WW). 

Q: What Ethernet speed does this dock support? Chevron Icon

A: This dock supports the Gigabit Ethernet standard which provides a maximum data rate of 1Gbps. Actual Ethernet speeds may vary depending on, but not limited to, Internet bandwidth, Ethernet cables, network switches, and the hardware and firmware performance of the host computer.

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