Kensington® Trackball Firmware Upgrade Tool

Kensington Part No. 64325 Expert Mouse® Wired.

Issue Statement: If you are experiencing your cursor not moving or the trackball stops working, we recommend upgrading the firmware on your 64325 Expert Mouse® Wired Trackball as detailed below.

Step 1

First, download the Firmware Upgrade Tool to your computer.

Download Link

 

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Step 2

Locate the downloaded content (typically found within your ‘Downloads’ folder), right-click it and unzip the folder to your Desktop for easy access (shown below).

 

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Step 3

Connect your Expert Mouse® Trackball to a Windows computer running Windows 7, Windows 10 or Windows 11.

 

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Step 4

Open the folder labelled “Expert Mouse Wired V0116” from your desktop and double-click the application file labelled “KensingtonUpdate”

 

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Step 5

Once the Firmware Upgrade Tool is launched, left-click the button marked “Update”.

 

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Step 6

The upgrade process may take up to five minutes to complete. During this time please do not disconnect your Expert Mouse® from the computer.

 

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Step 7

When the firmware upgrade is complete, you will be notified as shown below.

Note: Should any additional issues arise, please do not hesitate to reach back out to our Technical Support team.