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Kensington® Trackball Firmware Upgrade Tool

Kensington Part No. 64325 Expert Mouse® Wired.

Issue Statement: If you are experiencing your cursor not moving or the trackball stops working, we recommend upgrading the firmware on your 64325 Expert Mouse® Wired Trackball as detailed below.

This firmware update only applies to devices within the below serial number ranges. If your device serial number is not covered, this firmware update is not recommended.

  • S/N: A12211C00001-1000
  • S/N:A12152C00001-510
  • S/N:A12202C00001-1500
  • S/N:A12205C00001-1000
  • S/N:A12207C000001-600
  • S/N:O2037C000001-1000
  • S/N:Q2030C000001-4040
  • S/N:Q2031C000001-2000
  • S/N:Q2037D000001-2050
  • S/N:Q2037D002051-4100
  • S/N:Q2037D004101-6150
  • S/N:Q2041C000001-2000
  • S/N:Q2047C000001-2000
  • S/N:Q2048D000001-2050
  • S/N:Q2053C000001-1000
  • S/N:Q2118D000001-2000
  • S/N:Q2130D000001-2000
  • S/N:Q2132C000001-1000
  • S/N:Q2136D000001-4500
  • S/N:Q2152D000001-2000
  • S/N:Q2135C000001-600

Step 1

First, download the Firmware Upgrade Tool to your computer.

Download Link

 


 

Step 2

Locate the downloaded content (typically found within your ‘Downloads’ folder), right-click it and unzip the folder to your Desktop for easy access (shown below).

Extraction path and options example.

 


 

Step 3

Connect your Expert Mouse® Trackball to a Windows computer running Windows 7, Windows 10 or Windows 11.

 


 

Step 4

Open the folder labelled “Expert Mouse Wired V0116” from your desktop and double-click the application file labelled “KensingtonUpdate”

Expert Mouse Wired V0116 folder open showing the updated app

 


 

Step 5

Once the Firmware Upgrade Tool is launched, left-click the button marked “Update”.

Pop up message highlighting the update button

 


 

Step 6

The upgrade process may take up to five minutes to complete. During this time please do not disconnect your Expert Mouse® from the computer.

 


 

Step 7

When the firmware upgrade is complete, you will be notified as shown below.

Pop up message notifying that the software has been updated

Note: Should any additional issues arise, please do not hesitate to reach back out to our Technical Support team.

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Phone:
+44 (02)203 364 5390

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Technical Support:
Support page

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Live chat:
Click the Live Chat tab on the right