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Kensington Part No. 64325 Expert Mouse® Wired.
Issue Statement: If you are experiencing your cursor not moving or the trackball stops working, we recommend upgrading the firmware on your 64325 Expert Mouse® Wired Trackball as detailed below.
First, download the Firmware Upgrade Tool to your computer.
Locate the downloaded content (typically found within your ‘Downloads’ folder), right-click it and unzip the folder to your Desktop for easy access (shown below).
Connect your Expert Mouse® Trackball to a Windows computer running Windows 7, Windows 10 or Windows 11.
Open the folder labelled “Expert Mouse Wired V0116” from your desktop and double-click the application file labelled “KensingtonUpdate”
Once the Firmware Upgrade Tool is launched, left-click the button marked “Update”.
The upgrade process may take up to five minutes to complete. During this time please do not disconnect your Expert Mouse® from the computer.
When the firmware upgrade is complete, you will be notified as shown below.
Note: Should any additional issues arise, please do not hesitate to reach back out to our Technical Support team.
Phone:
+44 (02)203 364 5390
Technical Support:
Support page
Live chat:
Click the Live Chat tab on the right