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Mac OS 10.13.4+ and OS 10.14 DisplayLink Issue Resolved

A solution has been developed for the known issue with Mac OS High Sierra (Versions 10.13.4-10.13.6) that prevented the DisplayLink USB driver (Version 4.3) from supporting multi-monitor setups.

MacOS 10.14 Mojave and the latest DisplayLink v5.0 driver fix the problem that had limited macOS High Sierra (10.13.4+) devices from full functionality with multiple DisplayLink-enabled USB graphics devices such as external monitors.

Windows OS users were not impacted by this issue.

Kensington has conducted extensive testing on all our DisplayLink-enabled docking stations (SD4700P, SD4000, SD3650, SD3600 and SD3500v) to ensure compatibility between DisplayLink and macOS. Customers can feel confident that all of our DisplayLink-enabled products will support multiple external displays on their macOS Mojave devices.

The only Mojave-compatible devices still experiencing the DisplayLink video issue are MacBook 2018 models running macOS 10.14 Mojave with an Intel-based Coffee Lake chipset. DisplayLink is actively working to resolve this issue, and affected users can install DisplayLink driver v4.3 as a temporary workaround to enable one AirPlay extended display.

For more information about the issue prior to its resolution, see Kensington’s previous article on the macOS 10.13.4 DisplayLink issue.

To ensure that you’re running the latest DisplayLink driver, you can download DisplayLink v5.0.

Although the DisplayLink and macOS issue was not a problem with Kensington products themselves, we want to make sure our users are enjoying a fully functional desk environment. If you have any questions about this issue, please reach out to Kensington support at 1-800-535-4242.

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