Frequently Asked Questions
When installing TrackballWorks on my Windows PC I receive an error message: Unable to install TrackballWorks, 'c:/program files/Kensington/trackballworks.inf'.
The TrackballWorks installer requires Administrative privileges in order to run. You must be logged in as an administrator or have Administrator rights on your computer. To install with Administrator rights, right-click on the executable installer file and click on "Run as Administrator".
Can I order additional replacements for the red rubies located inside the control ball housing area on Kensington Expert Mouse model K64325?
The red rubies located inside the control ball housing area on Kensington Expert Mouse model K64325 are not replaceable. If your trackball is still under warranty please contact Technical Support via phone at 800-535-4242, Monday through Friday 7:30 AM PST to 4:30 PM PST and a Technical Support Representative will assist you further. You can also contact Technical Support via the web at our support page by initiating a support incident. The URL for this site is http://www.kensington.com/kensington/us/us/s/1708/faqs.aspx .
How can I replace the damaged control ball on my Expert Mouse Trackball model K64325?
The control ball can be replaced by contacting Technical Support. Technical Support is available via phone at 800-535-4242, Monday through Friday 7:30 AM PST to 4:30 PM PST. You can also contact Technical Support via the web at our support page by initiating a support incident. The URL for this site is http://www.kensington.com/kensington/us/us/s/1708/faqs.aspx .
How can I obtain a replacement wrist rest for Expert Mouse Trackball Model K64325?
Please contact Technical Support at (800) 535-4242 Monday through Friday from 7:30 AM to 4:30 PM PST and a Technical Support Agent will be happy to assist you
My Expert Mouse 7 Trackball is not working. What steps can I take?
If none of the red LEDs are lit, or if the trackball is not recognized by your computer system, there are several actions you can take.
First, consider the following questions:
Does the device work on a different port? Are the red LEDs lighting up or is the device getting no power whatsoever? If no power, does the device work properly on a different USB port? If not, try the device on a different computer if one is available. Does the device work on this other computer?
Determine whether the trackball is connected properly to the USB port or the PS/2 port of the computer (remember to plug the Kensington trackball directly to the computer's port, do not connect through a hub).
If using a Windows based system, check the Device Manager for conflicts from the following path:
Start \ Control Panel \ Performance and Maintenance \ System \ Hardware \ Device Manager
[Expand Mice and Other Pointing Devices by clicking on the + symbol.]
Look for the description of the attached trackball. For example, if you have a Kensington PS/2-style mouse, it appears in the Mouse category.
Look for exclamation or question marks to the left of it (exclamation or question marks are red or yellow in color). If either of these marks appear we will need to uninstall the device entirely and allow it to be re-discovered by the system.
Look for the uninstall option on the menu. Click on 'Uninstall' then reinstall the drivers again for the device. Drivers for this product can be downloaded from this location:
Kensington Software Download Page
While still in the Device Manager look under Universal Serial Bus controllers for any unknown devices. If any are listed right click on the unknown device and uninstall the drivers and unplug and re-plug the device. Remember, do not troubleshoot the device while it is attached to a hub, connect directly to the computer's port.
Can I use a different ball in the Expert Mouse 7 Trackball?
No, the Expert Mouse 7 control ball has been designed with unique reflective qualities for optimum tracking performance. Another ball may not provide sufficient tracking details to provide a good user experience.
Is my Optical Mouse compatible with my Mac?
If it is running Mac® OS X or later with an available USB Port.
Where can I find the instruction manual for my product?
Please go to the product page. Please type the name of the product or product code into the search area above to get the relevent PDF version of the manual.
My Ci25m NB Optical Mouse doesn't work, what can I do?
Try the mouse on another computer and if it still does not work please email our technical support team or call us. Click on the link below.