Not all USB-C devices are created equal. While the new USB-C ports are very convenient, each manufacturer can set up each device model to support different levels of data, video and power. As such, compatibility with productivity accessories like the Kensington SD1500, SD4500 and SD4600P docks can vary.
USB-C is a new technology and, unfortunately, it’s also a complicated technology. Users need to ensure the accessory is compatible with their host device, and can’t assume all accessories will work seamlessly. When the host device’s USB-C capabilities are fully compatible with our docking station features, and all software on your host device has been updated, the performance should be nearly flawless.
If you encounter performance issues after installing your docking station, the likely cause is a compatibility or settings problem.
Things to Know/Common Issues
The dock is not charging my laptop or tablet.
I am trying to set up dual monitors on my desktop. However, only one of the two monitors is working. The other one is not showing anything.
There is no video on the monitors that are connected to the dock.
My laptop/tablet supports DisplayPort Alt mode over USB-C, but I still cannot get video.
There may be some video compatibility issues, as we are still at a very early stage in the development of DisplayPort Alt mode over USB-C. We provide a firmware upgrade tool for our SD1500 USB-C Mobile Dock, CV4000H USB-C to HDMI Video Adapter, and CV2000V USB-C to VGA Video Adapter to help troubleshoot video compatibility issues for Windows.
Please visit software.kensington.com to see if a new firmware upgrade is available and follow the online instructions to download the firmware.
Problem: I have a 4K monitor that supports 4K at 60 HZ, but it does not work with the SD4500 or the SD4600P. Is there a work around?
This may happen because the docking station is prioritizing bandwidth to USB devices on the dock. To resolve this, we suggest unplugging all the connected peripherals, then connect in the following order:
This should help the dock to re-prioritize bandwidth to video ports. The bandwidth of the USB downstream ports (connecting to your peripherals) will then be downgraded to USB 2.0 and the Ethernet will support up to 100Mbps.
My 2.4GHz wireless mouse/keyboard/presenter is slow or not working properly.
In some cases, because both your mouse and keyboard operate on the same wireless frequency, keyboards and mice may not perform optimally when connected to the same computer. If this happens, try plugging the wireless receiver for your mouse or keyboard into a USB 2.0 port if one is available. If there are no USB 2.0 ports available, you will continue to experience sub-optimal performance as this is a limitation of USB 3.0/3.1 technology.
I have connected my laptop to the dock, but I cannot get audio on my external speakers/headset that I have connected to the dock. I am still getting audio out of my laptop. How do I fix this?
Sometimes the computer will not automatically default to the audio channel coming out of the dock (because a driver is not needed for the PC). If you experience this, go to Control Panel -> Sound -> and select USB Audio as the default audio channel.
If you are still having trouble with your Kensington USB-C docking station, please contact Kensington’s Technical Support team at 1-800-535-4242 in the U.S.