When will my order be delivered?
Be sure to order by 11am (CST) for your order to be sent on the same day. We pack and dispatch orders after lunchtime Monday - Friday. Once dispatched your order will be delivered in accordance with the delivery option you selected. If you order after 11am your order will be processed the next working day. Your delivery countdown begins at the time we process the order. We do not dispatch orders on Saturdays, Sundays or Public Holidays.
What shipping options do you offer?
All Kensington.com orders are delivered by FedEx. By partnering exclusively with FedEx we’re able to offer you FedEx’s three most popular services at awesome prices. They also have a nice colorful logo! Here’re the delivery options we offer:
1. Standard Shipping1 (3-5 business day service*)
Usually delivered within 3-5 business days if order placed beofre 11am CST. We’ll ship your order to you for free when you spend at least $30. Otherwise our standard charge is $4.95.
2. Fast delivery (2 day service*)
Guaranteed FedEx delivery by the end of the second business day if order placed before 12 nooon CST. Delivered within two working days for just $14.95.
3. Fastest delivery (1 business day)
Guaranteed FedEx delivery by the end of the next business day if order placed beofre 11am CST. Delivered by the end of the next working day for $24.95
*Delivery times are to most destinations. Check transit times at FedEx.com. Standard Shipping services is not available for shipment destinatons in Alaska or Hawaii.
1Minimum $30 spend excluding shipping and taxes after all discounts applied.
Where in the US can you deliver to?
We deliver to all 50 States. We aren’t currently able to deliver to American Samoa, Guam, Marianas Islands, Puerto Rico and the U.S. Virgin Islands, P.O. Boxes, FPO and APO addresses or U.S. Territories.
Do you deliver internationally?
We only deliver to US addresses from our US store but we do offer dedicated stores in Europe, Australia and New Zealand . Select your country website at Kensington.com for where to buy information in your country.
Do you charge State and Local Taxes?
Yep. Sales and use tax apply to the state/city to which items are being delivered. We are required by law to collect and remit sales or use taxes in all US states where those taxes apply to the products we sell. Taxes will be clearly shown on the checkout prior to completing your order and can be estimated by inputting your delivery zip code in the cart.
Will you keep me informed with the status of my order?
Of course we will! You’ll receive email updates to confirm we’ve received payment and when your order has been shipped. Please note that you cannot change the email address used to keep you informed once your order has been placed.
What happens if a product is out of stock?
We don’t want to let you down so we’ve set our systems not to accept back orders. If it’s not in stock we won’t accept your order. Should the warehouse gremlins have messed with our stock count and we find that we’re unable to fulfill your order we will inform you and refund your entire transaction immediately.
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What’s your Returns & Refund Policy?
We’ve all done it. Changed our minds. That’s why we accept returns up to 30 days after you’ve received delivery of your order. It’s a simple process. We include a returns form with every order. Complete it and return your unopened box. Should you lose your returns form you can download a copy here. We encourage you to use a tracked and insured service.
Be sure to include your contact information along with your order number and your reason for the return.
The reasons we accept are:
1B - I do not want this item / I changed my mind
1D – You sent me the wrong item
1T – Product was damaged on arrival
2D – The shipment arrived late
If you ordered a bundle from us, you must return all items in the bundle.
We do not refund postage shipping or return charges for returned orders where you changed your mind / don’t want the item.
If you ordered your item with a discount or coupon you will be refunded the amount equal to the product price less the proportion of the discount or saving applied to all items in your order.
We cannot give part refunds for orders where you had a discount code but did not enter it during the checkout process.
We do not exchange items sent back to us for another item. However, you can return your product within 30 days and then simply place an order for your preferred product.
Late & Damaged Deliveries
If you want to return your order because you’re unhappy due to a late or damaged delivery, stop! We’d really like the opportunity to make it up to you. Contact us online and we’ll do everything we can to make you smile again.
If we’ve really let you down we will provide you with a free returns label and provide a full refund.
Technical Support & Warranty Claims
If you would like some friendly assistance getting started with your new Kensington product please reach out to our technical support team. They are more technically minded than us! Our technical support team are also the people who can assist you if you wish to make a warranty claim. Only our technical support team are able to authorize warranty claim reimbursements once you have been in possession of your order for 15 or more days. You can contact them here. You will be asked to create a separate account to contact them. We understand that this may be inconvenient but it really is the fastest way to log your issue and to receive appropriate support.
How long does it take us to pay you back?
Once your return has been received, inspected and approved we will credit your original payment card with the appropriate value. We endeavor to review all returns within 72 working day hours and will authorize credit payments within 7 days. Please allow an additional 2-10 business days for payment to be credited to your account. If your original payment card has expired we will issue you with a Kensington.com credit in the form of an e-voucher with a three month validity period from the date of issue.