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DisplayLink Driver (Mac OS 10.13.4) - Issue Resolved

Dual monitors and a laptop connected to a docking station at a desk

Kensington Docking Station Not Detecting Monitor (Macbook)

This limitation will impact users with a DisplayLink-enabled Kensington docking station (SD4700P, SD3650, SD3600, SD4000, or SD3500v), using a macOS (10.13.4) device and two DisplayLink-enabled USB graphics devices (i.e. external monitors).

However, there is a solution!

How to fix the DisplayLink Issue on Mac OS?

MacOS 10.14 Mojave and the latest DisplayLink v5.0 driver fix the problem that had limited macOS High Sierra (10.13.4+) devices from full functionality with multiple DisplayLink-enabled USB graphics devices such as external monitors.

Windows OS users were not impacted by this issue.

Kensington has conducted extensive testing on all our DisplayLink-enabled docking stations (SD4700P, SD4000, SD3650, SD3600 and SD3500v) to ensure compatibility between DisplayLink and macOS.

Customers can feel confident that all of our DisplayLink-enabled products will support multiple external displays on their macOS Mojave devices.

Where Can I Download DisplayLink v5.0?

To ensure that you’re running the latest DisplayLink driver, you can download DisplayLink v5.0.

Contact Kensington Support

Although the DisplayLink and macOS issue was not a problem with Kensington products themselves, we want to make sure our users are enjoying a fully functional desk environment. If you have any questions about this issue, please reach out to Kensington support at 1-800-535-4242.

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