Skip navigation Skip navigation Skip to footer
Welcome to the Kensington site. We've directed you here based on your current location.
Suggestions
  • No Suggestions

Your satisfaction is our goal.

Kensington aims high — from the quality and value of our products to the service and support we provide our customers. Here’s everything you need to set up your new StudioDock™.

How can we help?

Have a question about your StudioDock? Need guidance with setup? Want to chat with a Kensington docking solution specialist? Just scroll and select the resource you need.

Connect with a Kensington product specialist.

Man talking on phone

Phone:
800-535-4242

Woman sending email

Technical Support:
Support page

Man using tablet

Live chat:
Click the Live Chat tab on the right

The StudioDock, inside and out.

StudioDock Diagram

Need guidance with setup?

Kensington takes pride in making our comprehensive installation guides easy to follow with simple illustrations and step-by-step instructions. This guide will walk you through setup and help you get to know your new docking station.

StudioDock instalation guide page one

StudioDock instalation guide page two

StudioDock instalation guide page three

StudioDock instalation guide page four

StudioDock instalation guide page five

StudioDock instalation guide page six

StudioDock instalation guide page seven

StudioDock instalation guide page eight

Woman using StudioDock

FAQs

  • Q: Will any keyboard work with StudioDock™?
  • Q: Will all iOS apps work with an external monitor?
  • Q: Why are there two versions of StudioDock™ and how do they differ?
  • Q: Is the Apple Watch Module included with StudioDock™?
  • Q: What iOS version is required to use StudioDock™?
  • Q: My USB-C iPad is connected to the mounting plate but no ports on StudioDock™ are working?
  • Q: My wired headphones, AirPods, external monitor speakers or other audio output devices are not working through StudioDock™.
  • Q: Why are my keyboard and mouse not recognized by StudioDock™?
  • Q: Why are my hot keys and shortcut keys not working?
  • Q: What is the maximum resolution supported on an external display?
  • Q: What HDMI version is used on StudioDock™?
  • Q: Does the additional USB-C port on StudioDock™ support external video?
  • Q: My monitor only supports USB-C or Thunderbolt 3 video, will it work with StudioDock™?
  • Q: What are the LED behaviors of StudioDock™?
  • Q: What speed is supported on the SD Card Reader?
  • Q: What is the maximum charging speed for my iPad?
  • Q: What is the maximum charging speed for my iPhone?
  • Q: What is the maximum charging speed for my AirPods?
  • Q: What is the maximum charging speed for the (optional) Apple Watch charger?
  • Q: Do the USB ports on StudioDock™ support charging?
  • Q: Can the StudioDock™ rotate between portrait and landscape mode?
  • Q: What is the tilt degree supported when pivoting StudioDock™?
  • Q: How many years of warranty are offered with StudioDock™?
Q: Will any keyboard work with StudioDock™? Chevron Icon

A: While any keyboard will work with StudioDock™, we highly recommend a keyboard that supports iOS, which will allow full use of your shortcut keys. We’re partial to our Wireless Compact Keyboard in White (K75504) or Black (K75502).

Q: Will all iOS apps work with an external monitor? Chevron Icon

A: As of iOS 13.5, an external display by default mirrors what is on your iPad. This can lead to letter or pillar boxing when using some apps. While the list of apps that make full use of the external display is growing all the time (iMovie, Keynote, Netflix, Prime Video, Twitch, Procreate, Luma Fusion, MindNode, Shiftscreen and more support it today), not all apps will display in full screen on your external monitor. We fully expect more and more apps to support external video more dynamically over time.

Q: Why are there two versions of StudioDock™ and how do they differ? Chevron Icon

A: Both versions of StudioDock provide the same great features and support. The only difference is in the magnetic plate that you attach your iPad to. The 11” model (K34031WW) has a smaller plate designed specifically for USB-C based 11” iPad Pros (2018/2020/2021) and the new iPad Air (2020). The 12.9” model (K34030WW) has a slightly larger plate designed to perfectly fit USB-C based iPad Pro 12.9” (2018/2020).

Q: Is the Apple Watch Module included with StudioDock™? Chevron Icon

A: No, today the Apple Watch module is sold as an optional item (SKU # K34032WW)

Q: What iOS version is required to use StudioDock™? Chevron Icon

A: iOS 13.5 or greater

Q: My USB-C iPad is connected to the mounting plate but no ports on StudioDock™ are working? Chevron Icon

A: In addition to magnetically attaching your USB-C based iPad Pro or iPad Air to StudioDock™, you need to slide the iPad into the USB-C connector. This is most easily done when StudioDock’s mounting plate is in the vertical (portrait) position and the USB-C connector is at the bottom of the mounting plate. When you slide the StudioDock™ into the USB-C connector, you will hear a “click” to indicate the iPad has been docked into StudioDock™ properly. If issues persist, try pressing the power button on StudioDock™ to cycle power.

Q: My wired headphones, AirPods, external monitor speakers or other audio output devices are not working through StudioDock™. Chevron Icon

A: The audio output might be set to another device (ex: HDMI monitor instead of your AirPods). To confirm what audio output device is being used by the iPad, and to change the audio output to another device, try the following:

1. From the Home Screen in iOS, swipe down twice to launch the Control Center window

2. Press on the AirPlay icon (top right) to expand the audio window

3. From here, you can select the desired audio output device as well as test that the audio is working as intended

Q: Why are my keyboard and mouse not recognized by StudioDock™? Chevron Icon

A: By default your keyboard and mouse should be automatically recognized. However, if for some reason they are not, ensure your iOS version is at 13.5 or later. If issues persist, try power cycling StudioDock™ via the Power Button. If that doesn’t work, for wired devices (try disconnecting and reconnecting them one at a time) and for wireless or Bluetooth devices, ensure the wireless connection is setup properly between either the USB receiver for your wireless device or via the Bluetooth settings within iOS.

Q: Why are my hot keys and shortcut keys not working? Chevron Icon

A: While StudioDock™ will work with any keyboard, an iOS compatible keyboard is highly recommended to ensure all hot keys and shortcut keys function properly. While we are partial to our Wireless Compact Keyboard in White (K75504) or Black (K75502), an Apple keyboard or other iOS compatible keyboard will work as well.

Q: What is the maximum resolution supported on an external display? Chevron Icon

A: Single Monitor: 3840 x 2160 @ 60Hz

Q: What HDMI version is used on StudioDock™? Chevron Icon

A: HDMI 2.0 (HDCP 1.4 and HDCP 2.3).

Q: Does the additional USB-C port on StudioDock™ support external video? Chevron Icon

A: No, the USB-C port (located on the side of StudioDock™, near the Power Button) only supports data transfer speeds up to 5Gbps and 5V/3A or 9A/2A of device charging.

Q: My monitor only supports USB-C or Thunderbolt 3 video, will it work with StudioDock™? Chevron Icon

A: Yes, but a HDMI to USB-C video cable or adapter (not included) will be required to connect StudioDock’s HDMI port to the monitors USB-C connection.

Q: What are the LED behaviors of StudioDock™? Chevron Icon

A: LED indicators vary based on status:

1. StudioDock™ Powered On: BLUE, flashing (three times)

2. No Charging/Standby Mode: LED off

3. During Charging: BLUE

4. Error Occurred/Realign Device: RED, flashing

Q: What speed is supported on the SD Card Reader? Chevron Icon

A: UHS-II, SD4.0 with speeds up to 312MB/s

Q: What is the maximum charging speed for my iPad? Chevron Icon

A: 37.5W — 108% faster than the Apple 18W charger

Q: What is the maximum charging speed for my iPhone? Chevron Icon

A: iPhone 8 or later (up to 7.5W)

Q: What is the maximum charging speed for my AirPods? Chevron Icon

A: Up to 5W

Q: What is the maximum charging speed for the (optional) Apple Watch charger? Chevron Icon

A: Up to 5W

Q: Do the USB ports on StudioDock™ support charging? Chevron Icon

A: The USB-A ports support up to 5V/0.9A on each port; great for powering thumb drives, keyboard and mice but is not intended to charge a phone. The USB-C port (located on the side of StudioDock™) does support up to 5V/3A & 9V/2A charging; making it great for powering an external HDD or SSD.

Q: Can the StudioDock™ rotate between portrait and landscape mode? Chevron Icon

A: Yes, both portrait and landscape modes are supported

Q: What is the tilt degree supported when pivoting StudioDock™? Chevron Icon

A: 0-120 degrees

Q: How many years of warranty are offered with StudioDock™? Chevron Icon

A: 3 Years

Have feedback?

At Kensington, we value your feedback and suggestions. If you'd like to share your input on our products and services, please contact us at care@kensington.com*.

*Please note that this is a read-only contact path, and that any support related inquires should be submitted via the above contact paths.

Live chat by BoldChat