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We’re not happy until you are.

At Kensington, our goal is your satisfaction — every step of the way, and in every interaction you have with our products and us. We’re here for you, and because of you.

There’s a good reason you’re here.

 

If we had to guess, you're here because you have a question about your Orbit® Fusion™ Trackball. If that’s the case, then we have many ways for you to find answers and contact us – from a helpful walkthrough video and product diagram to an installation guide and live chat. So let's not waste any time. Here are a few ways for you to contact us:

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Phone:
+44 (02)203 364 5390

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Technical support:
Support page

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Live chat:
Click the Live Chat tab on the right

And if you're here because you absolutely love your new Orbit® Fusion™ Trackball and you want to let everyone know, you can do that too further down the page.

 

At Kensington, we value your feedback and suggestions. If you'd like to share your input on our products and services, please contact us at care@kensington.com*.

*Please note that this is a read-only contact path - any support related inquires should be submitted via the above contact paths.

The Orbit® with Scroll Ring Wireless Trackball, inside and out.

 

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Make it personal.

 

Install KensingtonWorks™ software and enhance productivity by customizing workflow options per application for virtually endless function combinations.

 

KensingtonWorks screenshot

 

Learn More

FAQs

  • 1. Do I need to install anything to use this trackball?
  • 2. How many devices can I connect to the trackball?
  • 3. How do I clean the ball?
  • 4. How long is the battery life?
  • 5. Is there a left-handed version?
  • 6. Is it a quiet clicker?
  • 7. How many programable buttons are there?
  • 8. Is DPI adjustable?
  • 9. Can it scroll sideways?
  • 10. Can it be used on any surface, such as your thigh?
  • 11. Does the scroll ring have a free/fast scroll capability?
  • 12. Is this compatible with iOS?
  • 13. Is this compatible with Android tablets?
  • 14. Is this compatible with PS4?
  • 15. How well does it work with Linux?
  • 16. How well does it work with ChromeOS?
  • 17. Do you have to use it as a trackball, or can you also drag it like a traditional mouse?
  • 18. Is the dongle USB 3.0 or USB 2.0?
  • 19. Is this compatible with USB-C?
  • 20. Do I need to have Bluetooth 4.0 or 5.0 to use the Bluetooth connection?
1. Do I need to install anything to use this trackball? Chevron Icon

No. The Orbit with Scroll Ring Wireless Trackball is plug-and-play. However, it is suggested to install the KensingtonWorks software to enhance productivity and customize your workflow.

2. How many devices can I connect to the trackball? Chevron Icon

You can connect up to two host devices via the 2.4G nano receiver (that stows inside the trackball body) or via Bluetooth.

3. How do I clean the ball? Chevron Icon

Easily use your finger or a dry cloth to gently clean dirt or grime.

4. How long is the battery life? Chevron Icon

You can get up to 12 months of performance with the two AA batteries (included). However, the actual battery life will depend on individual usage.

5. Is there a left-handed version? Chevron Icon

Orbit with Scroll Ring is ambidextrous, it can be used for both right-handed and left-handed users. Also, you can program the buttons with KensingtonWorks to accommodate left-handed users.

6. Is it a quiet clicker? Chevron Icon

The Orbit with Scroll Ring Wireless Trackball is not loud, but it does make a clicking sound.

7. How many programable buttons are there? Chevron Icon

You can program the right button, the left button and left + Right buttons combined.

8. Is DPI adjustable? Chevron Icon

Yes, there are 4 DPI options available: 400, 800, 1200 & 1600. You can change between different levels of DPI by pressing the DPI + BT pairing button on the back side of the trackball.

9. Can it scroll sideways? Chevron Icon

The scroll ring itself only allows for vertical scrolling. However, you can utilize the “Track Scroll” function in KensingtonWorks.

10. Can it be used on any surface, such as your thigh? Chevron Icon

Yes. The Orbit with Scroll Ring Wireless trackball works on any surface since the ball rotates within the socket.

11. Does the scroll ring have a free/fast scroll capability? Chevron Icon

No. The scroll ring moves smoothly but doesn’t include free/fast scroll capability.

12. Is this compatible with iOS? Chevron Icon

The function of our default settings are compatible with iOS 13 and above.

13. Is this compatible with Android tablets? Chevron Icon

The function of our default settings work with Android, but customization via KensingtonWorks only works with Windows & MacOS.

14. Is this compatible with PS4? Chevron Icon

The function of our default settings should work with PS4, but customization via KensingtonWorks only works with Windows & MacOS.

15. How well does it work with Linux? Chevron Icon

The trackball itself is compatible with Linux, but customization via KensingtonWorks only works with Windows & MacOS.

16. How well does it work with ChromeOS? Chevron Icon

The function of our default settings works with ChromeOS, but customization via KensingtonWorks only works with Windows & MacOS.

17. Do you have to use it as a trackball, or can you also drag it like a traditional mouse? Chevron Icon

It only works as a trackball.

18. Is the dongle USB 3.0 or USB 2.0? Chevron Icon

Because mice and keyboards don’t use a lot of data, it is USB 2.0, but works in either port.

19. Is this compatible with USB-C? Chevron Icon

Yes, but you’ll need to use a USB-A to USB-C adapter (not included).

20. Do I need to have Bluetooth 4.0 or 5.0 to use the Bluetooth connection? Chevron Icon

This trackball supports BT3.0 and BLE.

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