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We're not happy until you are.

At Kensington, our goal is your satisfaction ⁠— every step of the way, and in every interaction you have with our products and us. We're here for you, and because of you.

There's a good reason you're here. 

If we had to guess, you're here because you have a question about your SD5300T dock. If that's the case, then we have multiple ways for you to find answers and contact us ⁠— from a helpful walkthrough video, to a product diagram and installation guide, to live chat.
 


 

So let's not waste any time, here are a few ways to contact us: 

Talk with a human: 800-535-4242
Email a humancare@kensington.com
Live chat with a human: Click the Live Chat thingy on the right

And if you're here because you absolutely love your new SD5300T and you want to let everyone know, you can do that too further down the page.


The SD5300T, inside and out.

That thing no one ever reads (AKA Installation Guide).

We work really hard to make our installation guides a breeze to read and actually understand. So in case you ever do read it (and we always recommend you do), it'll actually be helpful. With that in mind, here is the full installation guide for the SD5300T.
  • Q: Will the SD5300T work with any laptop device?
  • Q: Can I use my own USB-C cable to connect the dock to my laptop?
  • Q: How many external displays does the SD5300T support natively?
  • Q: Does the dock come with any adapters?
  • Q: Do you recommend a certain type of HDMI cable?
  • Q: Does the SD5300T charge/power my system?
  • Q: My Mac system included a 87W power adapter, will the dock’s 60W output charge my system?
  • Q: Do I need to install any drivers to use the dock?
  • Q: Does the docking station work on Linux?
  • Q: Which USB A port will support charging (i.e. phones or tablets)?
  • Q: Is there anyway to secure the docking station so it doesn’t get stolen?
  • Q: Is there anyway to mount the dock behind my monitor?
  • Q: What is the maximum resolution supported on the SD5300T?
  • Q: What version of SD Card Reader is used on the SD5300T?
Q: Will the SD5300T work with any laptop device? Chevron Icon

A: No, the SD5300T is a Thunderbolt 3 docking station and will only work with Thunderbolt 3 laptops. Please check our device compatibility list or your laptop system requirements before purchasing.

Q: Can I use my own USB-C cable to connect the dock to my laptop? Chevron Icon

A: No, we recommend you use the Thunderbolt 3 cable that came with our docking station due to inconsistencies with other USB-C cables.

Q: How many external displays does the SD5300T support natively? Chevron Icon

A: 2 external monitors. One connected via the HDMI 2.0 port and the other via the USB-C Thunderbolt port.

Q: Does the dock come with any adapters? Chevron Icon

A: Yes, we provide you with a USB-C to HDMI 2.0 adapter so you can create a dual HDMI set-up if desired.

Q: Do you recommend a certain type of HDMI cable? Chevron Icon

A: If you want single 5k or dual 4k resolutions, we recommend you use a HDMI 2.0 cable.

Q: Does the SD5300T charge/power my system? Chevron Icon

A: Yes, the dock can provide up to 60W of power to charge the host. In order to charge, the system must be connected to the Thunderbolt 3 port on the back of the dock labeled with the 'Computer' icon.

Q: My Mac system included a 87W power adapter, will the dock’s 60W output charge my system? Chevron Icon

A: Yes, but at a slightly slower rate compared to the 87W power adapter.

Q: Do I need to install any drivers to use the dock? Chevron Icon

A: With macOS and Windows 10 and 8.1, the operating system will download and install the necessary drivers automatically. Please be sure your Intel Thunderbolt software is installed. For more details click here

Q: Does the docking station work on Linux? Chevron Icon

A: The docking station does not currently support Linux.

Q: Which USB A port will support charging (i.e. phones or tablets)? Chevron Icon

A: If you ever need to charge a phone or tablet, please be sure you connect your device to the USB port on the front of the dock, labeled with the 'Battery' icon.

Q: Is there anyway to secure the docking station so it doesn’t get stolen? Chevron Icon

A: Yes, the SD5300T comes with 2 lock slots (Kensington Standard Slot and a Nano Slot) but the lock itself is not included. The following lock is compatible with this docking station.

Q: Is there anyway to mount the dock behind my monitor? Chevron Icon

A: Yes, the SD5300T comes with VESA mount holes but does not comes with a VESA mount. The following VESA mount is compatible with this docking station.

Q: What is the maximum resolution supported on the SD5300T? Chevron Icon

A: The SD5300T supports a single monitor up to (5K) 5120 x 2880 @ 60Hz or dual monitors (extended desktop) up to (4K) 4096 x 2160 @ 60Hz.

Q: What version of SD Card Reader is used on the SD5300T? Chevron Icon

A: The SD5300T utilizes a SD 3.0 UHS-I card reader with speeds up to 104MB/s.

For better or worse. 

Your feedback matters. Love something? Great! Tell us all about it. Hate something? We want to know. It's your feedback that we incorporate into our products and services in our never-ending quest to be the best. Let us know what you think.  

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