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FAQs & Warranty

For Australian Customers

This warranty is in addition to your rights and remedies under the Australian Consumer Law and other laws. Your Kensington product comes with a guarantee that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase
This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as your proof of purchase and as proof of date on which the purchase was made.

Extent of Warranty
This warranty is limited to defects in workmanship or parts. All defective products will be repaired or replaced.

Normal Wear and Tear
This warranty does not cover normal wear and tear to the products or parts.

Exclusions
This warranty does not cover:

  • Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by Kensington, a division of ACCO Australia.
  • Any product that has not been installed, operated or maintained in accordance with the instruction manual provided with the product.
  • Ay damage caused by improper power input or improper cable connection.

How to Make a Claim
To make a claim under this warranty, contact Kensington’s Consumer Care Team with your proof of original purchase handy:

Phone: 1300 881 931 (For Australian Consumers within Australia)
Web: www.kensington.com and click on the ‘consumer care’ link

The consumer care team member will advise whether or not your product should be repaired, replaced or returned advise the next step for you to take. You can also send a claim under the warranty to the customer care team at the address below.  If the product is validated as still under warranty and deemed faulty, Kensington, a division of ACCO Australia will bear costs involved with the warranty process. To claim expenses incurred in making a claim under this warranty, contact our Customer Service Team on the details below.

ACCO Australia
Level 2, 8 Lord Street
Botany, NSW 2019, Australia
Phone:  +61 2 9695 2500
e-mail:  [email protected]
Fax:      +61 2 9700 0189